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Upon delivery, UPS will note the UPS tracking linked to your gift with the time, delivery address and the location where the gift was delivered. Home deliveries usually will state front door, back door or even garage. Apartment deliveries are made to the front door of your recipient's residence however, if the door is inaccessible by UPS or if the area is deemed unsafe by the UPS driver, UPS will deliver the gift to the front office/leasing office etc and note the tracking information as such. Business locations and hotels/motels typically will have a designated delivery location for UPS deliveries. The UPS driver will have to leave the gift at the designated location (ie dock, loading dock or front desk) for the safety of the employees and guests the UPS driver is not allowed to roam the location to search for your recipient. Once the gift has been delivered to the designated location, it is then the businesses responsibility to sort the gifts and deliver them to their owner. Educational Institutions deliveries will be made to the front office or to the student mail center. At the time of delivery, the educational institution will follow their practices and policies to make your student aware of the delivery.

Cardboard Box: We recommend breaking down the white Bake Me A Wish box and disposing of it in the appropriate cardboard recycling area. Gel Packs: The best way to dispose of the gel ice packs is to allow them to fully thaw. Next, cut open the side and empty the gel into your waste receptacle. Recycle the empty plastic pouch with other plastics. We highly recommend that you do not put the thawed gel down your sink or septic tank. While it is nontoxic and non-hazardous, it can further clog the pipes if there is a pre-existing clog. The method above is the best method of disposal. Dry Ice: The dry ice will arrive in a plastic bag inside of the cooler. If you receive the gift and there is an empty bag with no dry ice; than the dry ice did its intended job. The dry ice will slowly evaporate releasing the cold to keep your gift safe and secure from the heat. Please dispose of the plastic bag into your garbage. If you receive your gift with ruminates of dry ice, we recommend removing the dry ice bag from the cooler, removing your gift and then returning the bag to the empty cooler leaving it at room temperature in a well-ventilated area until evaporated. Please note, do not touch dry ice with bare skin. Dry ice may burn skin if not protected. Additionally, DO NOT dispose of the dry ice in your sink as it may cause damage to your plumbing. Coolers: What’s cool about our coolers? We use recycled Styrofoam that is environmentally conscious. Yes! Contrary to popular belief, Styrofoam can be recycled! Bake Me A Wish only uses recycled foam for its coolers and encourages its recipients to help keep the cycle going. For a complete list of locations that allow drop off of polystyrene material for recycling, please visit: https://www.foamfacts.com/recycling/ If your area does not recycle Styrofoam, please reuse our coolers. Keep it handy in the trunk of your car for heat sensitive groceries. Pack a lunch for a family outing. Keep snacks and drinks cool for random road trips!

The evening that your package ships out you will be emailed a UPS tracking number around 6:00 PM EST.

You can also track your gift and view the details of your past and present orders, by viewing your account on our website.

Log into your account by using your email address and password on our website. Once logged in, click on 'MY ACCOUNT', 'VIEW MY ORDERS'. Click on 'TRACK' to view your gifts location through UPS.

If your item has been issued a tracking number, it will appear under the shipping info. (tracking numbers are typically issued by 6pm EST the evening your order ships out, typically 1-2 days before the scheduled delivery date.) You can click where it says 'TRACK' under the UPS tracking number, and you will be taken to the detailed UPS tracking information.

UPS will update your tracking details as soon as it has been delivered. Within approximately an hour you will receive a confirmation of delivery email.

Most colleges/universities have their own protocol for addressing and receiving packages. We highly recommend contacting the place to which you wish to send the gift and find out information regarding their on-site mail process to ensure delivery to your student. Simply tell them you're trying to send a perishable gift to someone there via UPS, and they will be able to tell you the exact address to which the package must be sent. Most educational institutions will not give the UPS driver access to their grounds/facilities to search out a recipient directly for the safety of the students and staff, so the package must be received by a central location (college/dorm mail center, front desk/reception, shipping dock, etc.). Once received, the mailing center shall either deliver the package to your recipient or alert him/her of its arrival for pick-up. **Additionally, many educational institutions can only receive deliveries Monday through Friday, and do not allow for Saturday deliveries. Given the perishable nature of our products, it is always best to find out as much information as possible before ordering to ensure your gift is received in a timely manner (i.e., how to fill out the UPS shipping label properly, where specifically the package will be delivered to, who will sign for it, etc.).