Frequently Asked Questions

Click on a Quesiton to go to the Answer, or CONTACT US if your question is not listed.

1. Can I be sure my gift will be delivered on time?
2. At what time will my gift be delivered?
3. What if my gift arrives late or is damaged?
4. I need a gift delivered tomorrow. What is the latest time I can place an order?
5. Why am I not able to select certain dates for delivery on your delivery date calendar?
6. How does the gift stay fresh?
7. What kind of ingredients do you use?
8. Can I add a personalized message?
9. Can I deliver a gift to a college or university? What about other business institutions?
10. Can I have a gift delivered internationally?
11. Does your company help me to keep track of birthdays and special occasions?
12. If no one is home at the time of delivery, will my gift be left at the front door?
13. Will you call my recipient before delivery is attempted?
14. What if I need to change the shipping address of my package, or if I realize after the fact that I entered part of the shipping address incorrectly -- will my gift still be delivered on time?
15. Are the gifts kosher?
16. I have two discount codes; can I combine these offers?
17. You sometimes run a promo offering "Free 2-Day Shipping" on a specific product. What does that mean?

Can I be sure my gift will be delivered on time?

Absolutely. There is no recreating the experience of receiving a gift on the actual day of one's birthday or special occasion, and we are committed to fulfilling this pledge to our customers. For your own peace of mind, we also provide direct access to the shipment process through our Gift Tracker so you can see precisely when your order is received. Please be advised that orders must be fully entered by 4:50pm Eastern for the gift to arrive next day. Back To Top

At what time will my gift be delivered?

It depends. If you choose to have a gift delivered via the standard 2-Day service or Overnight ("Next Day Air Saver"), UPS guarantees delivery before end of day (actual time of delivery varies, depending on the location to which it's being sent, though most deliveries do occur by 5pm local time). You may also choose to send your gift via UPS A.M. Service, for which delivery is guaranteed by 12pm local time. The additional charge for A.M. Service is either $5.00 (if shipping via 2-Day service -- businesses only) or $10.00 (if shipping via Overnight service -- residential and business addresses accepted). Aside from the morning delivery service option, we are otherwise unable to request specific delivery times, as it will depend on when your recipient's local UPS driver makes their rounds. Most Saturday deliveries occur before 3pm local time, though it may be a bit later depending on the location. Please note, UPS A.M. Morning Service is not available for Saturday deliveries. Back To Top

What if my gift arrives late or is damaged?

On-time delivery is of utmost importance to us and our delivery service provider, UPS. If you experience complications with the delivery of your order you may be eligible for a refund on your shipping amount or the total order amount if the gift is damaged. Please notify us by clicking here and sending your name, contact information and order number. A Bake Me A Wish! representative will contact you shortly thereafter to resolve the matter. Please be advised that we must receive notification no later than 14 days after the package is received in order to process a reship or refund. Back To Top

I need a gift delivered tomorrow. What is the latest time I can place an order?

In order to have a gift shipped via UPS Overnight service for delivery the following day, your order must be fully submitted into our system by 4:50PM Eastern Time at the latest. Orders placed after 4:50PM Eastern Time on Monday through Friday, or over the weekend, will be processed the following business day. Back To Top

Why am I not able to select certain dates for delivery on your delivery date calendar?

There are certain days throughout the year on which we cannot deliver, such as Sundays (as UPS does not operate that day), certain holidays, and in some cases, the day directly following a holiday. We also cannot deliver gifts on Mondays between Memorial Day and Labor Day, due to summer heat. The days on which delivery is not possible are grayed out on our calendar. Back To Top

How does the gift stay fresh?

We spent the better part of a year testing various methods for delivery, consulting with some of the most experienced packaging engineers. Our system is tried and true, utilizing various components such as dry ice, polystyrene, and ice gels to keep your gift secure and fresh.

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What kind of ingredients do you use?

We use only the finest ingredients with — yes — creamy frostings, German chocolate, cane sugars, sweet butter and all the other great things that make our gourmet gifts delicious and indulgent. If you have any questions or concerns regarding a specific ingredient in any of our products (for allergies, etc.), please check with us directly before placing an order. Please note, we do not offer any products that are eggless, sugar-free, dairy-free nor gluten-free. Back To Top

Can I add a personalized message?

As part of the checkout process simply select an occasion (where applicable) and the appropriate greeting card will be included - you just fill in your text at the same time you fill in your shipping info. Remember, this is a gift, so your recipient will not know who has sent the cake unless you fill in the card! Please note, we cannot write any message on the cakes, as they are topped with an imported Belgian chocolate occasion plaque (Happy Birthday, etc.), depending on which occasion you select. Back To Top

Can I send a gift to a college or university? What about a hotel or other business institutions?

Yes. However, most colleges (as with hotels, state-side military bases and other places of business) have their own protocol for receiving packages. We highly recommend contacting the place to which you wish to send the gift and find out information regarding their on-site mail process. Simply tell them you're trying to send a perishable gift to someone there via UPS, and they will be able to tell you the exact address to which the package must be sent. Most colleges/hotels/businesses/bases will not give the UPS driver access to their grounds/facilities in order to search out a recipient directly, so the package must be received by a central location (college/dorm mail center, front desk/reception, shipping dock, etc.). Once received, the mailing center shall either deliver the package to your recipient or alert him/her of its arrival for pick-up. Additionally, many schools/businesses/bases can only be delivered Monday-Friday, and do not allow for Saturday deliveries. Given the perishable nature of our products, it is always best to find out as much information as possible before ordering to ensure your gift is received in a timely manner (i.e., how to fill out the UPS shipping label properly, where specifically the package will be delivered to, who will sign for it, etc.). If shipping a package to a hotel, it is always recommended that you call the hotel directly AFTER the delivery is made (which you'll be able to tell by checking the UPS tracking number we email to you at www.ups.com), to ensure the package is delivered to the proper recipient (as UPS will not be given access to the hotel to seek out a recipient directly). Back To Top

Can I have a gift delivered internationally?

No. Aside from those we're able to send overseas to US Military APO and FPO addresses, our gifts can only be delivered domestically within the US (as the risk of getting a perishable product through international Customs and delivered before going bad is just too high). Back To Top

Does your company help me to keep track of birthdays and other special occasions?

Yes — this is one of our best features. Simply put the birthdays/special occasions of your associates, friends, or loved ones in our calendar and we will send you a notification asking your final approval to send out your gift when the important date rolls around. For more information please see our Calendar Section. Back To Top

If no one is home at the time of delivery, will my gift be left at the front door?

The answer to this question is both Yes & No. Yes, if shipping to a location deemed "safe to leave" by the UPS driver (as many people are not home in the daytime hours during which UPS operates, our gifts are always sent via "Shipper Release", so that a signature is not required for delivery). However, they will most likely not leave packages outside of locations in large cities, offices, apartments, or anywhere in which public display and accessibility is apparent. This is for both safety and security reasons. Please be advised that whether or not a package can be left outside a recipient's address is solely at the UPS driver's discretion. If the package cannot be left outside, a UPS door notice will be left to communicate that a package delivery has been attempted, and re-delivery will occur automatically on the next business day (alternatively, pick-up can also be arranged at the local UPS facility if your recipient so chooses). Back To Top

Will you call my recipient before delivery is attempted?

No. UPS drivers do not carry company cell phones, so they cannot contact your recipient before, upon nor following a delivery attempt. We request your recipient's phone number be noted when placing an order, but that is only for our records (in the event the UPS driver cannot locate an address, etc.). Additionally, UPS drivers cannot contact your recipient in the event of an incorrect/incomplete shipping address. If a delivery cannot be made on account of an even partially incorrect shipping address, we will be notified of the delivery exception and will do our best to correct it, and the gift will be delivered the following business day (as the package must first go back to the local UPS facility in order to be re-scanned into their system with the corrected address information). Back To Top

What if I need to change the shipping address of my package, or if I realize after the fact that I entered part of the shipping address incorrectly -- will my gift still be delivered on time?

Possibly. In the event we're notified of an incorrect shipping address, we will do our best to fix the situation promptly. We contact UPS directly to update the shipping information, but timing of the updated delivery depends upon the distance from the original location to the updated address. In most cases, delivery to the new address will occur the following business day, as the package must first be taken back to the local facility to be resorted. If the original zip code is close enough to the altered destination zip code, UPS will do their best to get the package there the same day (though not guaranteed). Please be advised that in the event we need to update/correct a shipping address (due to an incorrect street name or number, city, state and/or zip code, missing/incorrect apartment or unit number, etc.) for an order that has already shipped, you will be charged an additional $13.00 for the UPS change of address fee. Back To Top

Are the gifts kosher?

All of our cakes are Chof-K Kosher certified. Our cookies and brownies are certified OU Kosher. Back To Top

I have two discount codes...can I combine these offers?

No. Bake Me A Wish!'s discount policy does not allow two or more discounts to be combined. You will receive the higher of the two discounts. Back To Top

You sometimes run a promo offering "Free 2-Day Shipping" on a specific product. What does that mean?

The free 2-day shipping promo we offer from time to time can only be applied to orders placed at least two days in advance of the delivery date, and for arrival on a Wednesday-Friday of a given week. As UPS does not deliver on Sundays, 2-day shipping service cannot be applied to Monday and Tuesday deliveries (which must ALWAYS be sent via Overnight service). Saturday deliveries also carry an additional surcharge, per UPS. Back To Top