Cardboard Box: We recommend breaking down the white Bake Me A Wish box and disposing of it in the appropriate cardboard recycling area. Gel Packs: The best way to dispose of the gel ice packs is to allow them to fully thaw. Next, cut open the side and empty the gel into your waste receptacle. Recycle the empty plastic pouch with other plastics. We highly recommend that you do not put the thawed gel down your sink or septic tank. While it is nontoxic and non-hazardous, it can further clog the pipes if there is a pre-existing clog. The method above is the best method of disposal. Dry Ice: The dry ice will arrive in a plastic bag inside of the cooler. If you receive the gift and there is an empty bag with no dry ice; than the dry ice did its intended job. The dry ice will slowly evaporate releasing the cold to keep your gift safe and secure from the heat. Please dispose of the plastic bag into your garbage. If you receive your gift with ruminates of dry ice, we recommend removing the dry ice bag from the cooler, removing your gift and then returning the bag to the empty cooler leaving it at room temperature in a well-ventilated area until evaporated. Please note, do not touch dry ice with bare skin. Dry ice may burn skin if not protected. Additionally, DO NOT dispose of the dry ice in your sink as it may cause damage to your plumbing. Coolers: What’s cool about our coolers? We use recycled Styrofoam that is environmentally conscious. Yes! Contrary to popular belief, Styrofoam can be recycled! Bake Me A Wish only uses recycled foam for its coolers and encourages its recipients to help keep the cycle going. For a complete list of locations that allow drop off of polystyrene material for recycling, please visit: https://www.foamfacts.com/recycling/ If your area does not recycle Styrofoam, please reuse our coolers. Keep it handy in the trunk of your car for heat sensitive groceries. Pack a lunch for a family outing. Keep snacks and drinks cool for random road trips!

If you discover after your order has shipped that there is a problem with the address, we do have options.

UPS Change of Address: UPS offers a service to intercept a package that is already in transit and change or update the shipping address. There is a charge of $18 and it typically will cause a one business day delay in delivery. You must contact our Customer Care team at 888-987-9474 and provide payment details before we can make the adjustment to the address of a package in transit. Once a change of address has been made with UPS and additional transit time is imposed on our perishable gifts, we no longer guarantee the freshness of our gifts.

IMPORTANT! Bake Me A Wish! cannot be held responsible for incorrect or omitted information. Any exception received, due to missing or bad information, immediately nullifies guaranteed delivery. Apartment numbers and suites for residential and business deliveries must be included for on-time delivery. Your cake will not be delivered on time without this information! UPS Will Call: UPS offers a service to hold your package at the nearest UPS customer center for pickup. There is no charge for this service. If you request the will call on the same day delivery is due, the local UPS driver will take your package to the customer center after their route is complete. We are unable to tell you a specific time the package will be available for pick up. You must contact the local UPS customer center. We will provide you with the address and phone number of the location. A government issued photo ID is required when shipping or picking up a package at a UPS Customer Center and must match the name of the receiver on the shipping label. Please note: UPS Will Call option not offered for all locations due to UPS restrictions

Our gifts can be delivered to a home, business or educational facility anywhere domestically within the United States (no territories) as we ship your gifts with UPS. We are unfortunately unable to ship your gift out of the country as the risk of getting a perishable product through international customs and delivered before spoiling is just too high. We can ship select gifts to our US Military members stationed outside of the United States, with a valid APO/FPO or DPO address, sent via USPS with our Operation Birthday Cake. Please visit here to view available gifts: https://www.bakemeawish.com/operation-birthday-cakes.php

To cancel your order, correct the address or make any alteration to the occasion or greeting card, please call our Customer Care Team directly at 888-987-9474 or email at [email protected]. Alteration requests must be received no later than 3:30 pm Eastern Time (11:00 am EST Personalized/Theme cakes) on the date of shipment (i.e., before the gift physically ships out). Once an order has shipped or the cut off time has passed, the order may not be cancelled or altered. Once the alteration has been made to an order you will receive an updated order confirmation. Emailed requests will receive an emailed confirmation of the change. Please note During holiday shipping, gifts may not be able to be altered after a shipping label is created