AM service can be added to your order if offered by UPS to the delivery address. UPS AM delivery upgrade is $10.00 and can only be added by contacting our Customer Care team (888-987-9474) or email ([email protected]). Sadly UPS does not offer Saturday AM delivery service. UPS AM deliveries are made between 8 am and 1 pm.

Residential deliveries are guaranteed to arrive by end of day, up to 9pm local time (though most deliveries do occur before then). Gifts shipping to businesses are guaranteed to arrive by 5pm local time (please note, the shipping address must include name of business, as well as a suite/floor number where applicable). Unfortunately, UPS does not offer midnight deliveries.

Most colleges/universities have their own protocol for addressing and receiving packages. We highly recommend contacting the place to which you wish to send the gift and find out information regarding their on-site mail process to ensure delivery to your student. Simply tell them you're trying to send a perishable gift to someone there via UPS, and they will be able to tell you the exact address to which the package must be sent. Most educational institutions will not give the UPS driver access to their grounds/facilities to search out a recipient directly for the safety of the students and staff, so the package must be received by a central location (college/dorm mail center, front desk/reception, shipping dock, etc.). Once received, the mailing center shall either deliver the package to your recipient or alert him/her of its arrival for pick-up. **Additionally, many educational institutions can only receive deliveries Monday through Friday, and do not allow for Saturday deliveries. Given the perishable nature of our products, it is always best to find out as much information as possible before ordering to ensure your gift is received in a timely manner (i.e., how to fill out the UPS shipping label properly, where specifically the package will be delivered to, who will sign for it, etc.).

All orders must be completed by 4:30pm Eastern Time (11:00 am EST Personalized/Theme cakes) to be processed that day and be eligible for next day delivery. Please know that we are unable to make any exceptions to this shipping cutoff time. Our packages are picked up at our shipping facility at the latest time possible so that we may offer such a quick turnaround time for our customers special occasions.