Upon delivery, UPS will note the UPS tracking linked to your gift with the time, delivery address and the location where the gift was delivered. Home deliveries usually will state front door, back door or even garage. Apartment deliveries are made to the front door of your recipient's residence however, if the door is inaccessible by UPS or if the area is deemed unsafe by the UPS driver, UPS will deliver the gift to the front office/leasing office etc and note the tracking information as such. Business locations and hotels/motels typically will have a designated delivery location for UPS deliveries. The UPS driver will have to leave the gift at the designated location (ie dock, loading dock or front desk) for the safety of the employees and guests the UPS driver is not allowed to roam the location to search for your recipient. Once the gift has been delivered to the designated location, it is then the businesses responsibility to sort the gifts and deliver them to their owner. Educational Institutions deliveries will be made to the front office or to the student mail center. At the time of delivery, the educational institution will follow their practices and policies to make your student aware of the delivery.

Great Question! All of our bakeries undergo audits to ensure the cleanliness of the facilities exceeds FDA requirements. Additionally, each facility is also Kosher-certified, which means the cleaning and sterilization of workspace and equipment is maintained on an hourly basis. It also covers the protective gear worn by employees and the handling of foods throughout the fulfillment process. Each food item we provide is sealed fresh right at the bakery, to ensure a safe and delicious gift, every time!

All orders must be completed by 4:30pm Eastern Time (11:00 am EST Personalized/Theme cakes) to be processed that day and be eligible for next day delivery. Please know that we are unable to make any exceptions to this shipping cutoff time. Our packages are picked up at our shipping facility at the latest time possible so that we may offer such a quick turnaround time for our customers special occasions.

Though your recipients phone number is printed on the UPS shipping label unfortunately, UPS drivers do not carry company cell phones and cannot contact your recipient before, upon, nor following a delivery attempt.