There are certain days throughout the year on which we cannot deliver, such as Sundays (as UPS does not operate that day), certain holidays, and in some cases, the day directly following a holiday. We also cannot deliver gifts on Mondays between Memorial Day and Labor Day, due to summer heat. The days on which delivery is not possible are grayed out on our calendar.

Upon delivery, UPS will note the UPS tracking linked to your gift with the time, delivery address and the location where the gift was delivered. Home deliveries usually will state front door, back door or even garage. Apartment deliveries are made to the front door of your recipient's residence however, if the door is inaccessible by UPS or if the area is deemed unsafe by the UPS driver, UPS will deliver the gift to the front office/leasing office etc and note the tracking information as such. Business locations and hotels/motels typically will have a designated delivery location for UPS deliveries. The UPS driver will have to leave the gift at the designated location (ie dock, loading dock or front desk) for the safety of the employees and guests the UPS driver is not allowed to roam the location to search for your recipient. Once the gift has been delivered to the designated location, it is then the businesses responsibility to sort the gifts and deliver them to their owner. Educational Institutions deliveries will be made to the front office or to the student mail center. At the time of delivery, the educational institution will follow their practices and policies to make your student aware of the delivery.

On-time delivery is of utmost importance to us and our delivery service provider, UPS. If you experience complications with the delivery of your order you may be eligible for a refund on your shipping amount or the total order amount if the gift is damaged. Contact our Customer Care Department either by phone (888-987-9474) or email ([email protected]) as soon as possible so that we may investigate and offer you resolutions to any late or damaged shipments. Please be advised that we must receive notification no later than 14 days after the package is received in order to process a reship or refund.

When sending a gift to a business, please format the recipients address as follows to ensure delivery prior to the business closing. Recipient name Business Name Street Address Suite/Floor/ Room Number (if known) City, State, Zip Code. If the required date is on the weekend, we highly recommend contacting the business to see if they are open on the weekends for a delivery. Please check with your recipient prior to placing an order.