To cancel your order, correct the address or make any alteration to the occasion or greeting card, please call our Customer Care Team directly at 888-987-9474 or email at [email protected]. Alteration requests must be received no later than 3:30 pm Eastern Time (11:00 am EST Personalized/Theme cakes) on the date of shipment (i.e., before the gift physically ships out). Once an order has shipped or the cut off time has passed, the order may not be cancelled or altered. Once the alteration has been made to an order you will receive an updated order confirmation. Emailed requests will receive an emailed confirmation of the change. Please note During holiday shipping, gifts may not be able to be altered after a shipping label is created

You must be sure when entering the address to add the apartment number as a missed apartment number may delay the delivery of your thoughtful gift. It is always best to include the first and last name of the recipient when sending to an apartment building.

No. Bake Me A Wish's policy does not allow for two or more discounts to be combined.

Cardboard Box: We recommend breaking down the white Bake Me A Wish box and disposing of it in the appropriate cardboard recycling area. Gel Packs: The best way to dispose of the gel ice packs is to allow them to fully thaw. Next, cut open the side and empty the gel into your waste receptacle. Recycle the empty plastic pouch with other plastics. We highly recommend that you do not put the thawed gel down your sink or septic tank. While it is nontoxic and non-hazardous, it can further clog the pipes if there is a pre-existing clog. The method above is the best method of disposal. Dry Ice: The dry ice will arrive in a plastic bag inside of the cooler. If you receive the gift and there is an empty bag with no dry ice; than the dry ice did its intended job. The dry ice will slowly evaporate releasing the cold to keep your gift safe and secure from the heat. Please dispose of the plastic bag into your garbage. If you receive your gift with ruminates of dry ice, we recommend removing the dry ice bag from the cooler, removing your gift and then returning the bag to the empty cooler leaving it at room temperature in a well-ventilated area until evaporated. Please note, do not touch dry ice with bare skin. Dry ice may burn skin if not protected. Additionally, DO NOT dispose of the dry ice in your sink as it may cause damage to your plumbing. Coolers: What’s cool about our coolers? We use recycled Styrofoam that is environmentally conscious. Yes! Contrary to popular belief, Styrofoam can be recycled! Bake Me A Wish only uses recycled foam for its coolers and encourages its recipients to help keep the cycle going. For a complete list of locations that allow drop off of polystyrene material for recycling, please visit: https://www.foamfacts.com/recycling/ If your area does not recycle Styrofoam, please reuse our coolers. Keep it handy in the trunk of your car for heat sensitive groceries. Pack a lunch for a family outing. Keep snacks and drinks cool for random road trips!