If a gift delivery is refused by the recipient, and the shipping address to which the gift was sent was complete and correct, please be advised that Bake Me A Wish! cannot be held responsible. In such circumstances, we are unable to provide a refund or complimentary reship. Once the gift’s delivery is refused and sent back with the UPS driver, it cannot be re-used/re-sent and must be destroyed.

Our weekday order cutoff time is 4:30pm EST (11:00 am EST Personalized/Theme cakes). In order to have a gift delivered the following day, your order must be submitted before the cutoff time. Orders received after 4:30pm EST Mon-Fri will be processed the following business day.

The evening that your package ships out you will be emailed a UPS tracking number around 6:00 PM EST.

You can also track your gift and view the details of your past and present orders, by viewing your account on our website.

Log into your account by using your email address and password on our website. Once logged in, click on 'MY ACCOUNT', 'VIEW MY ORDERS'. Click on 'TRACK' to view your gifts location through UPS.

If your item has been issued a tracking number, it will appear under the shipping info. (tracking numbers are typically issued by 6pm EST the evening your order ships out, typically 1-2 days before the scheduled delivery date.) You can click where it says 'TRACK' under the UPS tracking number, and you will be taken to the detailed UPS tracking information.

UPS will update your tracking details as soon as it has been delivered. Within approximately an hour you will receive a confirmation of delivery email.

Cardboard Box: We recommend breaking down the white Bake Me A Wish box and disposing of it in the appropriate cardboard recycling area. Gel Packs: The best way to dispose of the gel ice packs is to allow them to fully thaw. Next, cut open the side and empty the gel into your waste receptacle. Recycle the empty plastic pouch with other plastics. We highly recommend that you do not put the thawed gel down your sink or septic tank. While it is nontoxic and non-hazardous, it can further clog the pipes if there is a pre-existing clog. The method above is the best method of disposal. Dry Ice: The dry ice will arrive in a plastic bag inside of the cooler. If you receive the gift and there is an empty bag with no dry ice; than the dry ice did its intended job. The dry ice will slowly evaporate releasing the cold to keep your gift safe and secure from the heat. Please dispose of the plastic bag into your garbage. If you receive your gift with ruminates of dry ice, we recommend removing the dry ice bag from the cooler, removing your gift and then returning the bag to the empty cooler leaving it at room temperature in a well-ventilated area until evaporated. Please note, do not touch dry ice with bare skin. Dry ice may burn skin if not protected. Additionally, DO NOT dispose of the dry ice in your sink as it may cause damage to your plumbing. Coolers: What’s cool about our coolers? We use recycled Styrofoam that is environmentally conscious. Yes! Contrary to popular belief, Styrofoam can be recycled! Bake Me A Wish only uses recycled foam for its coolers and encourages its recipients to help keep the cycle going. For a complete list of locations that allow drop off of polystyrene material for recycling, please visit: https://www.foamfacts.com/recycling/ If your area does not recycle Styrofoam, please reuse our coolers. Keep it handy in the trunk of your car for heat sensitive groceries. Pack a lunch for a family outing. Keep snacks and drinks cool for random road trips!