If your recipient has not been able to locate their gift at the location stated by UPS delivery notification email, please notify us by calling our customer care team toll free at 888-987-9474 or email us at [email protected] and a representative will contact you shortly thereafter to resolve the matter. "

When we offer free shipping or promotional discounts you will be the first to know as you will receive notice of the offer via email from bakemeawish.com. We typically also have the offer prominently displayed on our website. Sadly, there are many deceptive businesses online that entice customers to their coupon sites by stating offers of free shipping and discounts. We typically do not have any affiliation with these sites. Please call (888-987-9474) or email ([email protected]) if you have any questions about an offer you have seen online.

Cardboard Box: We recommend breaking down the white Bake Me A Wish box and disposing of it in the appropriate cardboard recycling area. Gel Packs: The best way to dispose of the gel ice packs is to allow them to fully thaw. Next, cut open the side and empty the gel into your waste receptacle. Recycle the empty plastic pouch with other plastics. We highly recommend that you do not put the thawed gel down your sink or septic tank. While it is nontoxic and non-hazardous, it can further clog the pipes if there is a pre-existing clog. The method above is the best method of disposal. Dry Ice: The dry ice will arrive in a plastic bag inside of the cooler. If you receive the gift and there is an empty bag with no dry ice; than the dry ice did its intended job. The dry ice will slowly evaporate releasing the cold to keep your gift safe and secure from the heat. Please dispose of the plastic bag into your garbage. If you receive your gift with ruminates of dry ice, we recommend removing the dry ice bag from the cooler, removing your gift and then returning the bag to the empty cooler leaving it at room temperature in a well-ventilated area until evaporated. Please note, do not touch dry ice with bare skin. Dry ice may burn skin if not protected. Additionally, DO NOT dispose of the dry ice in your sink as it may cause damage to your plumbing. Coolers: What’s cool about our coolers? We use recycled Styrofoam that is environmentally conscious. Yes! Contrary to popular belief, Styrofoam can be recycled! Bake Me A Wish only uses recycled foam for its coolers and encourages its recipients to help keep the cycle going. For a complete list of locations that allow drop off of polystyrene material for recycling, please visit: https://www.foamfacts.com/recycling/ If your area does not recycle Styrofoam, please reuse our coolers. Keep it handy in the trunk of your car for heat sensitive groceries. Pack a lunch for a family outing. Keep snacks and drinks cool for random road trips!

AM service can be added to your order if offered by UPS to the delivery address. UPS AM delivery upgrade is $10.00 and can only be added by contacting our Customer Care team (888-987-9474) or email ([email protected]). Sadly UPS does not offer Saturday AM delivery service. UPS AM deliveries are made between 8 am and 1 pm.