On-time delivery is of utmost importance to us and our delivery service provider, UPS. If you experience complications with the delivery of your order you may be eligible for a refund on your shipping amount or the total order amount if the gift is damaged. Contact our Customer Care Department either by phone (888-987-9474) or email ([email protected]) as soon as possible so that we may investigate and offer you resolutions to any late or damaged shipments. Please be advised that we must receive notification no later than 14 days after the package is received in order to process a reship or refund.

No problem. Please contact our Customer Care Team by phone (888-987-9474) or email ([email protected]) regarding the missed discount. As long as your order has not yet shipped, we'll be happy to apply the promo code to your order.

If you discover after your order has shipped that there is a problem with the address, we do have options.

UPS Change of Address: UPS offers a service to intercept a package that is already in transit and change or update the shipping address. There is a charge of $18 and it typically will cause a one business day delay in delivery. You must contact our Customer Care team at 888-987-9474 and provide payment details before we can make the adjustment to the address of a package in transit. Once a change of address has been made with UPS and additional transit time is imposed on our perishable gifts, we no longer guarantee the freshness of our gifts.

IMPORTANT! Bake Me A Wish! cannot be held responsible for incorrect or omitted information. Any exception received, due to missing or bad information, immediately nullifies guaranteed delivery. Apartment numbers and suites for residential and business deliveries must be included for on-time delivery. Your cake will not be delivered on time without this information! UPS Will Call: UPS offers a service to hold your package at the nearest UPS customer center for pickup. There is no charge for this service. If you request the will call on the same day delivery is due, the local UPS driver will take your package to the customer center after their route is complete. We are unable to tell you a specific time the package will be available for pick up. You must contact the local UPS customer center. We will provide you with the address and phone number of the location. A government issued photo ID is required when shipping or picking up a package at a UPS Customer Center and must match the name of the receiver on the shipping label. Please note: UPS Will Call option not offered for all locations due to UPS restrictions

Cardboard Box: We recommend breaking down the white Bake Me A Wish box and disposing of it in the appropriate cardboard recycling area. Gel Packs: The best way to dispose of the gel ice packs is to allow them to fully thaw. Next, cut open the side and empty the gel into your waste receptacle. Recycle the empty plastic pouch with other plastics. We highly recommend that you do not put the thawed gel down your sink or septic tank. While it is nontoxic and non-hazardous, it can further clog the pipes if there is a pre-existing clog. The method above is the best method of disposal. Dry Ice: The dry ice will arrive in a plastic bag inside of the cooler. If you receive the gift and there is an empty bag with no dry ice; than the dry ice did its intended job. The dry ice will slowly evaporate releasing the cold to keep your gift safe and secure from the heat. Please dispose of the plastic bag into your garbage. If you receive your gift with ruminates of dry ice, we recommend removing the dry ice bag from the cooler, removing your gift and then returning the bag to the empty cooler leaving it at room temperature in a well-ventilated area until evaporated. Please note, do not touch dry ice with bare skin. Dry ice may burn skin if not protected. Additionally, DO NOT dispose of the dry ice in your sink as it may cause damage to your plumbing. Coolers: What’s cool about our coolers? We use recycled Styrofoam that is environmentally conscious. Yes! Contrary to popular belief, Styrofoam can be recycled! Bake Me A Wish only uses recycled foam for its coolers and encourages its recipients to help keep the cycle going. For a complete list of locations that allow drop off of polystyrene material for recycling, please visit: https://www.foamfacts.com/recycling/ If your area does not recycle Styrofoam, please reuse our coolers. Keep it handy in the trunk of your car for heat sensitive groceries. Pack a lunch for a family outing. Keep snacks and drinks cool for random road trips!